Terms of service

Version 2026-10-07 · Last updated 7 October 2026

1. Who you are contracting with

Povellea is operated by AIVORA L.L.C-FZ. When you place an order on www.povellea.ae you are contracting with AIVORA L.L.C-FZ, which is the legal seller and is responsible for your order, your payment, your invoice, your warranty and any refund due to you. Full business details are in our Legal Notice.

Our furniture is designed by Povellea and made in the United Arab Emirates. The country of origin shown on each product or package page is the verified origin for those goods.

2. How our products are made

Our current furniture is produced after order. Your order is confirmed once payment is received in full, and manufacturing begins on day 5 after payment. You choose from the options we publish for each piece (size, fabric, finish and similar), and we then make the piece to that selected specification.

This is not a bespoke or custom-made service. Our design service, Furnish My Space, is governed by section 11 below.

Where a product is held in stock rather than produced after order, that is stated on the product page and the stock rules in our Shipping and Returns policies apply instead.

3. Prices and payment

All prices are shown in UAE Dirhams and are the final selling price. Any charge outside standard delivery is shown before you pay.

Payment is taken in full when the order is placed. We accept only the payment methods actually shown and active at checkout. We do not offer cash on delivery, and we do not take payment by bank transfer for online orders.

We may correct genuine pricing or product-description errors. If an error affects your order we will contact you before proceeding, and you may cancel for a full refund.

4. Orders

Your order is an offer to buy. It is accepted when we confirm it and payment has completed. We may decline or cancel an order and refund you in full where there is a genuine problem with availability, pricing, payment, suspected fraud, or delivery limitations.

5. Product information and natural variation

• Finished dimensions may vary by approximately ±2 cm as a result of manufacturing.
• Photography, lighting and screen settings affect how colour appears.
• Natural wood and veneer carry inherent grain, texture and tonal variation.

Genuine natural variation of this kind is not a defect. It never excuses the wrong material, a material inconsistent with the description you selected, damage, poor workmanship, a materially wrong colour or specification, or a product that is not what you ordered.

6. Delivery, warranty, returns and cancellation

Delivery is governed by our Shipping and Delivery Policy. Returns, refunds, cancellations and order changes are governed by our Cancellation and Refund Policy.

Cancellation. You can cancel within 4 days of payment for a full refund. Production starts on day 5, after which the order cannot be cancelled. If you still ask to cancel after that, the amount already committed to production and materials is kept and any remainder is refunded. Once production is complete, no refund is due.

If delivery is more than 15 days later than the maximum estimate for a reason attributable to us, you may cancel the undelivered items for a full refund of those items. Delays caused by events outside our reasonable control, for example force majeure, government or authority restrictions, customs or port delays, severe weather or general disruptions, do not give this right.

Your one-year commercial warranty is set out in full on our Warranty & After-sales page, which is the binding source for those terms.

Where those documents and this one differ, those documents govern their subject.

7. Packages

Packages have their own displayed package price. The price and any savings shown before checkout apply only to the products and eligible add-ons included in that package.

We may change package prices for future orders. A change never affects an order already confirmed and paid.

8. Your use of the website

Use the site lawfully. Do not attempt unauthorised access, submit false information, misuse our brand assets, or copy our content for commercial purposes without our written approval. Website content, images, designs and branding belong to Povellea or its licensors.

9. Liability

To the maximum extent permitted by applicable law we are not liable for indirect or consequential loss. Nothing in these terms limits or excludes any liability or right that cannot lawfully be limited or excluded, including your rights under UAE consumer protection law.

10. Changes, governing law and contact

We may update these terms; the current version is always published here, and the version in force when you ordered governs that order. These terms are governed by the laws of the United Arab Emirates. Questions: team@povellea.ae.

11. Furnish My Space (design service)

Furnish My Space is our one design service: a design consultation, then a 3D design of your room with Povellea pieces, then a review with you. It is a service, distinct from buying a published product. Our standard catalogue is produced after order from published options; it is not bespoke.

Complimentary during our offers. Furnish My Space is complimentary while one of our offers is running; the current offer is the opening season, until 31 December 2026. Outside an offer, a design fee applies, and we confirm it with you in writing before any design work starts.

When a design fee applies, it is paid before design work starts.

If you buy the pieces, the design fee is credited towards that purchase, on the terms in your written confirmation. The credit is not redeemable for cash, and it applies to the pieces covered by the same design rather than to unrelated catalogue items.

If no purchase is concluded, the design fee becomes non-refundable once both the first meeting has taken place and work has begun on the design. Until both of those have happened, the fee remains refundable.

The service includes one round of changes. Additional changes, or work outside the agreed scope, require a separate written quotation which you approve before we proceed.

Each design request is confirmed in writing: the room, the deliverables, the round of changes included, any design fee and how it is credited, and the timeline.

A consultation, a design or a quotation is not an order. None of them commits you to buy, and none creates a product order by itself. An order exists only once you place it and payment has completed, as set out in section 4.

Pieces you buy after a design are covered by our one-year commercial warranty and our Shipping and Delivery Policy in the normal way. The design work itself is a service, so the change-of-mind return rules for goods do not apply to it.

Your consumer rights

Nothing in this policy reduces your statutory rights under UAE consumer protection law. Any term that purports to waive those rights is void.