Everything you need to know.
Clear answers before you choose, order, and receive your furniture.
01What does Povellea offer?
Povellea offers thoughtfully designed furniture, coordinated collections, and complete room packages for living, dining, and bedroom spaces.
02Do you deliver across the UAE?
Yes. Delivery is free anywhere in the United Arab Emirates. We do not deliver outside the UAE at present.
03How long does delivery take?
Delivery within 14–28 business days from confirmed payment. Your confirmed delivery timeframe will be shared after your order is placed.
04Is assembly included?
Yes. Assembly and installation are free on every Povellea item. Our own team delivers, assembles and places your furniture, and takes the packaging away.
05Can I customize a product?
Selected products are available in different colours, fabrics, finishes, and configurations. Contact our team to confirm the options available for your chosen piece.
06Can I view samples before ordering?
Yes. Our team can help you explore available fabric and finish samples before you make your final selection.
07What payment methods do you accept?
Available payment methods are shown securely at checkout. For any payment-related questions, contact our team before placing your order.
08How do I know if the furniture will fit?
Product dimensions are listed on each product page. Please also check doorways, lifts, staircases, and access points before ordering.
09Can I change, cancel, or return my order?
Contact us as soon as possible. Eligibility depends on the product and the current stage of your order, in line with our cancellation and return policy.
10What if my furniture arrives damaged?
Contact us immediately with your order details and clear photos. Our team will review the issue and arrange the appropriate solution.