Cove master bed with a rounded upholstered headboard
One-year cover

Warranty & Support

Every Povellea piece is covered for one year from delivery against manufacturing defects in materials and workmanship, in residential and commercial use, including furniture supplied in a package.

Request support
The cover

What the year includes

Covered

  • Manufacturing defectsFaults in materials or workmanship, under normal residential and commercial use.
  • Every pieceSingle pieces and furniture supplied in a package alike.
  • One year from deliveryCover starts the day your order arrives.
  • Repairs and partsA repair or replacement part carries 90 days of its own cover, or the remainder of the original warranty, whichever is longer.

Not covered

  • Normal wear and tearSoftening, creasing and the marks of everyday use.
  • Accidental damage and misuseIncluding water, heat, direct sunlight and chemicals.
  • Improper cleaningUnsuitable products, methods or treatments.
  • Natural variationColour, grain, texture and weave differences.
  • Third-party workUnauthorised repair, or damage from someone else's handling.
If something is wrong

How to request support

  1. Email us

    Write to Team@povellea.ae. Visible delivery damage within 48 hours; a defect at any point in the year.

  2. Send the details

    Order number, what the issue is, and clear photos or video.

  3. We review the case

    Our team assesses it and may arrange an inspection.

  4. We resolve it

    A repair is attempted first. If that is not suitable, the piece or part is replaced.

If a repair is needed

Repair timeframes and what happens if they slip

How long a covered repair takes

  • Confirmed in writingAfter inspection we tell you the expected repair period.
  • Ten calendar daysA covered repair will not exceed 10 calendar days from the date we receive the item, or obtain the access needed for an on-site repair.
  • Your availabilityDelay caused by your own availability is not counted.
  • Over seven daysIf a covered repair is expected to exceed seven calendar days we write to you with the reason, the current status, a revised completion date, and a temporary alternative piece or another lawful arrangement agreed with you.
  • Over ten daysIf it exceeds 10 calendar days for a reason attributable to us, you may reject the delayed repair and ask us to collect the piece and refund what you paid for it.

Your warranty is extended while you cannot use the piece

  • Extended day for dayThe warranty period is extended by the number of calendar days during which you cannot use the product because it is undergoing a covered repair, or because we have delayed that covered repair.
  • An exampleIf you cannot use the piece for six days during a covered repair, the warranty expiry date moves six days later.
  • Only while genuinely unavailableThe extension covers the period during which use is genuinely unavailable because of the covered repair.
  • Separate from part coverThis is separate from the 90-day cover on a repaired or replaced part. Neither cancels the other.

If the same fault comes back

  • You are not required to accept unlimited repeated repairs.
  • First confirmed defectFree repair where repair is appropriate.
  • If it returnsYou may request complete replacement of the affected piece.
  • If it returns againYou may return the replacement and receive a refund of the amount paid for that piece.
  • Your rights come firstThis is our commercial process, not a limit on your rights. Where UAE law gives you a stronger or earlier remedy, that law prevails.

What to send

  • Your order number
  • A description of the issue
  • Clear photos or a short video
  • Photos of the packaging, if the damage may be from transit

Need support with an order?

Email Team@povellea.ae with your order number, or send us the details through the contact page.

Contact support