Contact information
Version 2026-09-03 · Last updated 3 September 2026
1. How to reach us
Email: Team@povellea.ae
Phone / WhatsApp: +971 56 168 4817
These are the channels for orders, delivery, returns, refunds, warranty, Povellea Care, complaints, privacy requests and general enquiries. Please include your order number so we can help you faster.
You can send us a message at any time. We reply during business days rather than around the clock.
We operate as an online store and do not currently have a public showroom.
2. How we handle complaints
- Send your complaint to Team@povellea.ae, with your order number and any relevant photographs.
- We acknowledge and give you an initial response within two business days, and give you a reference you can quote.
- We aim to resolve the matter within seven business days.
- If we need longer, we will tell you in writing, explain why, and give you a progress update and a revised timeframe.
These are our operational service targets, not guaranteed legal outcomes, and they do not limit your statutory rights or any time limit available to you by law.
3. If you are not satisfied
If we cannot resolve your complaint you may refer it to the UAE Ministry of Economy's consumer protection service, or to the competent authority in your emirate. Nothing in this procedure prevents you from exercising your statutory rights at any time.
4. Data protection enquiries
For access, correction, deletion or any other data request, write to Team@povellea.ae. See our Privacy Policy.
Business details are in our Legal Notice.